Our business is built on our clients’ successes, and we are proud to have formed relationships with clients that have lasted for decades. We actively seek their feedback through our Benchmarking programme, which is a cornerstone of our vision to be measurably the best construction company in New Zealand.

Results from our 2016-17 Benchmarking programme:

Client satisfaction with the finished product: 100%
How likely client will be to use Naylor Love for another project: 100%

More feedback from our clients:

“At times there where upwards of 105 contractors on site and Naylor Love co-ordinated all works on site and created a great team culture, which has helped deliver a unique project.

Otago Polytechnic are very happy with the final product and it is great to have students now in the building.”

Tracey Howell
Capital Works & Facilities Manager, Otago Polytechnic

“…the OBS staff appreciate the considerate way Naylor Love’s team and the many others working on the contract have responded quickly when there have been issues and also communicated superbly, so that we have always known what to be prepared for. The finished product is a testament to the huge effort that has gone into making a renovation in a working building as painless as possible.”

Otago Business School staff
University of Otago

“The entire team at Naylor Love worked tirelessly together to ensure that the Rydges Restaurant and Bar Areas were built on time, within budget and that the clients exacting design requirements were met. Their professionalism, collaboration and co-ordination with the many trades involved in this project was exemplary which resulted in quality to finishes and attention to detail to all trades.”

Simon Brackstone
Project Manager, Nevis Rise Consulting

“We were delighted with the quality finishes achieved both inside and out at Hereford Residences. The team at Naylor Love were a pleasure to deal with and were committed to producing the best outcome for the new home owners.

The staff on the ground each day were professional, courteous and a pleasure to deal with. The Naylor Love team should serve as an example of a best practice in the industry.”

John Love
Principal, Tawera Group

“Thanks also to the contractors Naylor Love. Despite slight delays because of the weather the demolition work has gone to plan and they’ve done an exceptional job in controlling the site.”

Helen Oram
Environmental Consents Manager, Hutt City Council

“Naylor Love built our bespoke dental clinic on 697 Wairere Drive, Hamilton. They have planned and delivered on time to the minute. I cannot recommend them high enough. This is an organisation of excellence, integrity, transparency, character and trust.”

Charl Eksteen
Platinum Dental Ltd

“The Naylor Love team employed on this project have in my opinion provided exceptional management of a technically challenging project, while at the same time maintaining excellent relationships with the Project Manager and Design Team, and the various representatives of HCC (as Principal) who were involved throughout the project – including myself!

Completion of the project was on time (which was critical for Council) and within budget expectations, and the finished project has received an overwhelmingly positive response from Council staff and the general public of Lower Hutt.

Council’s satisfaction with Naylor Love’s performance is perhaps best evidenced by the fact that you have subsequently been engaged on our Town Hall and Events Centre, and Riddiford Gardens upgrade projects, both of which are progressing in the same positive manner.”

Bruce Sherlock
Hutt City Council

“Getting Christchurch based staff settled back into a single location in Christchurch has been a top priority for me and the Commissioners since the earthquakes. I am very pleased with the final result and with the performance of your company. We were able to move into our new offices on time and now within the budget we set.

You and your board are to be congratulated on the performance of your company and especially the staff you had working for us on site… Very professional; very customer focussed.”

Dame Margaret Bazley
Chair of the Commissioners, ECan

“The refurbishment, which took 18 months to plan and complete, went smoothly which is a credit to the contractor Naylor Love, and the facility staff who managed the refurbishment at the same time as operating a busy health centre and hospital.”

Jonathan Coleman
Minister of Health (Clutha Health First refurbishment)

“Naylor Love’s standard of finishes achieved on this project were excellent. Their quality system, and on-site organisation were the best that I have experienced in my thirty three (33) years in the Christchurch construction industry.”

R. B. Ramsay
Powell Fenwick Consultants (Centennial Pool)