Our mission
To deliver measurably the best construction services for our clients.
Our vision
Naylor Love will be a leading commercial construction contractor with the capability to handle a broad range of work in both the private and public sectors throughout New Zealand.
Performance management
Naylor Love is a founding supply chain member of the New Zealand Construction Clients' Group formed to promote and nurture the practice of ‘Constructing Excellence in New Zealand’.
Managing performance first requires measurement against a fixed performance benchmark so that the effects of management initiatives can be gauged, and ongoing improvements recognised.
Through a national benchmarking programme, we measure our performance against national standards published by the Centre for Advanced Engineering (CAE). We also set in-house standards, which are currently higher than the national standards.
Specifically we benchmark the following:
To deliver measurably the best construction services for our clients.
Our vision
Naylor Love will be a leading commercial construction contractor with the capability to handle a broad range of work in both the private and public sectors throughout New Zealand.
Performance management
Naylor Love is a founding supply chain member of the New Zealand Construction Clients' Group formed to promote and nurture the practice of ‘Constructing Excellence in New Zealand’.
Managing performance first requires measurement against a fixed performance benchmark so that the effects of management initiatives can be gauged, and ongoing improvements recognised.
Through a national benchmarking programme, we measure our performance against national standards published by the Centre for Advanced Engineering (CAE). We also set in-house standards, which are currently higher than the national standards.
Specifically we benchmark the following:
- Client satisfaction in product
- Client satisfaction in service
- Defects on handover
- Project cost predictability
- Project time predictability
- Safety


