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Naylor Love
is committed to continuous improvement across
all management disciplines. Quality assurance is no exception.
The basic
principle which all of our quality initiatives are based upon is the client's
entitlement to receive a facility constructed to the agreed standards, without
fault and handed over within the agreed time frame. Our internal quality
goal is to see this achieved for the lowest possible cost.
Naylor
Loves Best Practice Manual, incorporating our Quality Programme,
sets the standards and practices to be applied to all Naylor Love projects.
Naylor Love has recently
committed to a performance management programme that is currently unique in New
Zealand, but based on similar very successful programmes in the UK. Our
performance on all major contracts is benchmarked against national standards.
Performance is measured both against internal KPIs and externally through
ratings derived from client interviews.
This
programme is backed up by our Best Practise team which develops and promotes the
use of management tools designed to overcome identified weaknesses.
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