Our business is built on our clients’ successes, and we are proud to have formed relationships with clients that have lasted for decades. We actively seek their feedback through our Benchmarking programme, which is a cornerstone of our vision to be measurably the best construction company in New Zealand.

Results from our 2016-17 Benchmarking programme:

Client satisfaction with the finished product: 100%
How likely client will be to use Naylor Love for another project: 100%

More feedback from our clients:

“Extending the intensive care unit at Wellington Hospital from 18 beds to 24, while keeping it clinically clean and operational 24/7, was never going to be easy. The Naylor Love team needed to make substantial alterations in the middle of the existing unit, while it continued to operate.
Judges were impressed that the project team achieved their brief and developed good working relationships with the hospital staff and patients throughout this intense project. This is testimony to their construction practice and communication skills.”

NZ Commercial Projects Awards Judges(Wellington Hospital ICU Expansion)

“I wanted to say a big thanks to the team at Naylor Love, really appreciate the speed and high quality if the build.”

Max StanleyProject Manager, Ministry of Social Development

“Naylor Love have been accommodating to deal with and their workmanship has helped us to achieve a successful outcome. Stages 2 and 3 will build on the back of this gateway building and may encourage further investment, by others, in this regenerating suburb. Thanks Naylor Love and see you next year.”

Raymond BirdTrustee, Birds Plant and Equipment Trust

“It has been a very challenging site to work on with very little room to work with the site hemmed in by neighbouring commercial buildings and busy roads. There was also pressure on to get the job completed in a tight time frame so that the hotel could open and honour bookings.

Naylor Love has done an outstanding job of achieving this. The multitude of issues that a project of this nature throw at you have been handled professionally and efficiently. There has been some big days worked, a lot of weekends, and some night work done to get the job completed on time.

I really appreciate the effort put in and would like to give a big thank you to Naylor Love for this. I am proud of the finished product and I think that it is working well for Jucy.

I can thoroughly recommend Naylor Love to anyone contemplating a construction project.”

Ian HamiltonDirector, Oxford Holdings

“The selection of Naylor Love as ECI Main Contractor has been vindicated by the successful end result. Naylor Love proved to be well resourced and managed a challenging construction phase very well. We enjoyed working with Naylor Love on this project and found they always went the extra mile to ensure a good outcome.”

Mark GardenArchitect, Baker + Garden Architects

“At times there where upwards of 105 contractors on site and Naylor Love co-ordinated all works on site and created a great team culture, which has helped deliver a unique project.

Otago Polytechnic are very happy with the final product and it is great to have students now in the building.”

Tracey HowellCapital Works & Facilities Manager, Otago Polytechnic

“…the OBS staff appreciate the considerate way Naylor Love’s team and the many others working on the contract have responded quickly when there have been issues and also communicated superbly, so that we have always known what to be prepared for. The finished product is a testament to the huge effort that has gone into making a renovation in a working building as painless as possible.”

Otago Business School staffUniversity of Otago

“The completion of the building speaks for itself; the workmanship is to a high standard, any issues or problems were quickly addressed in a positive manner with Naylor Love demonstrating a solutions-driven mandate. We found them to be forward thinking enough to present options to both the client and insurers in order to overcome any difficulties arising during repairs.

This positive outlook and constant engagement with the insurer’s design team and the client’s project team meant that the project was completed on time and under budget which resulted in two clients, insurers IAG and Jacks Point, being highly satisfied with the final outcome.”

Peter BallantyneLoss Adjuster, Sedgwick New Zealand

“The entire team at Naylor Love worked tirelessly together to ensure that the Rydges Restaurant and Bar Areas were built on time, within budget and that the clients exacting design requirements were met. Their professionalism, collaboration and co-ordination with the many trades involved in this project was exemplary which resulted in quality to finishes and attention to detail to all trades.”

Simon BrackstoneProject Manager, Nevis Rise Consulting

“We were delighted with the quality finishes achieved both inside and out at Hereford Residences. The team at Naylor Love were a pleasure to deal with and were committed to producing the best outcome for the new home owners.

The staff on the ground each day were professional, courteous and a pleasure to deal with. The Naylor Love team should serve as an example of a best practice in the industry.”

John LovePrincipal, Tawera Group